Technical Support at Banking Sector

Job Brief : 

We’re seeking for a Technical Support to help our customers at the enterprise level. You will diagnose and troubleshoot software issues, as well as assist our customers with the installation of apps and programs.
Responsibilities of a Technical Support include troubleshooting network issues, setting operating systems, and providing instant support via remote desktop connections. You will use email and chat programs to provide clients with timely responses to simple IT problems.

Responsibilities : 

Investigate and identify solutions to software and hardware problems.
Troubleshoot technical issues such as account setup and network configuration.
Ask specific inquiries to clients to rapidly identify the source of the problem.
Follow computer system issues through to resolution within agreed-upon time frames.
Clients should be guided through a set of actions, either by phone, email, or chat, until a technical problem is resolved.
Unresolved concerns should be properly escalated to appropriate internal teams (for example, software engineers).
Customers should receive timely and accurate feedback.
To deliver accurate technical answers, consult an internal database or external resources.
Ensure that all issues are appropriately documented.
Prioritize and handle multiple open issues at the same time.

Ensure that all issues are appropriately documented.
Prioritize and handle multiple open issues at the same time.
After troubleshooting, follow up with clients to ensure their IT systems are completely operational.
Reports must be accurate and timely.
Technical knowledge should be documented in the form of notes and manuals.
Maintain cheerful client relationships.

Requirements and Skills :

Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar position is required.
Hands-on expertise with Windows, Linux, and Mac OS environments is required.
Excellent knowledge of computer systems, mobile devices, and other technological products.
The ability to diagnose and troubleshoot fundamental technical problems.
Outstanding problem-solving and communication abilities.
Ability to provide step-by-step technical assistance, both verbally and in writing.
A bachelor’s degree in information technology, computer science, or a related discipline is required.
Certification in Microsoft, Linux, Cisco, or equivalent technologies is preferred.